I’ve reported this to Monzo via the app, but I’m months down the line and am still experiencing issues with bill splitting via Monzo.me simply not working. I’m wondering whether anyone else has noticed this?
For example, I’ve just sent a Monzo.me payment request link to a friend to split my lunch bill. They opted to pay using Apple Pay, authorised the payment with Touch ID and the Apple Pay window showed the payment was successful. The window closes down and the Monzo.me page refreshes; however, the funds never came into my account. No push notification and nothing in my account when I look in the app.
On checking their account via their online banking it hasn’t left their account and there is no record of the transaction happening. It’s extremely frustrating when I send a link to a friend, they “pay” me, only for me to chase them up a couple of days later asking them to complete payment. They tell me they did it already but the money never came into my account.
I’d say around 1/3 of payment requests via Monzo.me experience this issue at the moment and I can’t be the only person running into this problem, surely?