Issue: friends and family members aren’t able to send money via the Monzo.me link, all have different bank accounts and still having issues it says declined on every attempt
Details to reproduce:
OS: 16.3.1
Device: IPhone 11
App Version: 5.13.0
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Have you hit your limits?
Limit? It was the first transfer for over a month.
Does that mean you’ve checked your limits?
Glad it’s not just me having the same issue. Honestly bizarre, we’ve tried Barclays, NatWest and nationwide too. So must be Monzo’ send.
We had to bank transfer too in the end.
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Yep got the same 
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Same issue here. Been collecting 10-15 payments of £2 every week for kids football on a personal account.
Since yesterday I’m unable to accept payments.
Received a message from Monzo implying I was using the account for business and warning me the account might be closed. Asked them to clarify and explained what I have been doing. I’m neither a business nor a sole trader. Their response:”
Hi Paul, xxxxx here from the business banking team 
I’m afraid we can’t go into any further detail on why we initially send the message”
Have you ever read such a nonsense response?
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Thanks for letting us know! We’re looking into this 
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This should now be fixed - if you have any further problems please let me know 
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Cheers @N26throwaway - on it!
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Is anybody else seeing this error?
I’ve just tested it and I got the confirmation page!
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Excellent!
Can’t take credit for this tho, the team had already identified the problem before I flagged it!
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Well done on getting this resolved. I just tested it and payment went through. It would be helpful for the customer experience if your customer service teams (in-app chat) were up to speed on these things so they could provide an appropriate response to customers when asked. Not everybody is going to know to look for a Monzo forum. I’m still concerned that Monzo are suggesting my personal account is being used for business. Would love to get a response as to whether collecting the payments as I have been doing for over a year, has now suddenly become an issue that could end up with my account being closed. Thanks for your help so far.
Because you’ve clearly triggered a limit. You say it’s for football but maybe you’re selling something? They don’t know.
If Monzo say you can’t use it and they think you’re using it like a business then that’s that really.