It’s not even a subtle warning
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Ah yes, good point, I forgot about that. You’re quite right that the PIN would’ve had to have been compromised as well. Either the call would’ve included “What’s your PIN?” as part of the ‘security’ questions, or it was easy to guess, or had been compromised previously somehow. However it happened, the fact that we’re always told to keep our PINs secure and never tell would mean any bank would automatically take the “You compromised your PIN, so you’re at fault” line, I’m sure.
I am starting to think there is a new scam going on where people claim to be scammed to get the money refunded while moving the money out for themselves to take later.
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Regardless of the situation, that they just happened to be reviewing this and decided to reverse it after being contacted by the press is remarkably convenient. 
Does anyone know what this line could refer to? Or what part of the scam this is helping with?
I was then asked to delete the Monzo app on my phone, without signing out, and click on an encrypted link which she had emailed to reinstate the app more securely.
If nothing else all these articles just make me feel like my policy of not answering unsaved numbers unless I’m expecting a call is a good one
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Delete the app so no notifications of the money being moved
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This is the part that is confusing to me. The article even mentions:
The Contingent Reimbursement Model obliges participating banks to compensate fraud victims, provided they were not unreasonably negligent,
So in these cases where the customer has shared log in access, and possibly a pin code with the scammer, that is not “unreasonably negligent”.
I can understand it’s application where the “we overpayed you by £X” but not sure where the line would be
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Ah whoops I meant more around the “secure link to reinstall” bit.
Just a part of the overall distraction or something else?
I think they have changed the email recently (maybe because of this very case) - I have one from the end of March without the red banner:
Tap the button below on your phone to log in to Monzo
[Log in to Monzo]
Don’t share this email with anyone.
Once you’ve logged in, feel free to delete this email.
And one from February where they experimented with the line
Don’t share this email with anyone. Even your cockapoo.
Not present in ones before or after!
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Obviously no way of knowing for sure. No mention of time between removing app and reinstalling, so one possibility was having the victim remove the app so they wouldn’t get alerts while the money is moved out. Another possibility is that the ‘secure link’ was to an app created by the scammer and not the actual Monzo app, and this is how they get the PIN.
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“Unreasonably” isn’t fixed. What’s ‘unreasonably negligent‘ for the Head of Fraud at Barclays is different to Mrs. Miggins who only opened her first app bank account last week.
As with most things in the English legal system, it’s based on what a reasonable person would decide is negligent, looking at all the circumstances.
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The login email clearly states to not share it with anyone. This is equivalent to someone intentionally giving away their card & PIN to a stranger on the street because they pretended to be working for the bank and then wondering why their money was stolen.
who only opened her first app bank account last week
Legacy banks are also (slowly) moving forwards when it comes to technology and I can imagine a future where every single bank uses such a login flow so I don’t think this has anything to do with app-only banks. Furthermore, even in the current state of things with legacy banks using card readers, people have been falling for scams where they are asked to use the card reader over the phone to authenticate fraudulent transactions despite warnings printed on the card reader itself against this sort of thing.
To me this definitely sounds like unreasonable negligence.
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For the Android app the magic link only takes me as far as needing to enter my (personal) card PIN, so not transactions or balances without PIN. Is there some variance here?
snippets on Dozens , Revolut , Monzo where to post ? 
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122 posts were split to a new topic: Monzo’s annual report (2020), media stories and comparison with other providers
24 posts were merged into an existing topic: Annual Report 2020
I’ve just moved a bunch of posts about Monzo’s annual report to the dedicated thread.
Let’s keep conversation about the annual report over there - even if it involves a media article.
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26 posts were split to a new topic: Extra annual leave due to Covid - COps treated differently?
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