I have my own domain name so I use a dedicated email address for my Monzo account. It is Monzo@**********.co.uk.
I have used the same email address since I opened my Monzo account and magic link emails have previously arrived in my mailbox without any issue.
I had to logout of my Monzo app so I’m now trying to log back in and the emails containing my magic link are not arriving in my mailbox.
Monzo are failing to reply to my emails sent to email@example.com or my Twitter messages.
Since Monzo do not offer a password option to access our accounts I am stuck with no access to my accounts and no customer support.
My theory is that the Monzo IT team have recently blocked any email addresses that contain the word “Monzo” thinking they are all spam and phishing emails.
Anyone else having problems with magic link emails no longer arriving in their mailbox?
I have done all the obvious things, searched my spam folder, searched my mailbox on the web in case it’s a mail app issue, etc.
Monzo support - if you are reading this please reply to my emails and Twitter messages. I have sent my email from my Monzo@*******.co.uk email address as well as my @gmail.com email address in case you are not receiving my Monzo@.co.uk emails either.