Hi my monzo card was permanently disabled and before it was disabled i used it to make payments on ebay. However, the payment was refunded, will i still receive it on my monzo account?
Your card was disabled because you lost it or something? But your account is still active?
The refund will still come through.
Yes i lost it and got a new card
It will still come through and you’ll have your new card very soon.
Refunds will go on account number and not card number. You’re all good my friend
Cards that are disabled or cancelled are still technically connected to your account, they just cannot be used for purchases anymore and you don’t see them in your account. It will refund to your old card number and be applied to your account.
See this reply from a Ex-Monzo employee.
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.