Monzo cant login

#1

Issue:
I recently got a new phone and I transferred all my back up but when i opened the monzo app it didnt let me log in. After the magic link is sent to my phone it asked me my number and a code was sent to me via text however after that it always pops up with a message of error! Something has gone wrong. I have trued uninstalling and installing couple of time and trying again and also have deleted all the magic links i previously got but it still isnt letting me in. I also tried signing up couple of times but it still didnt let me in

Details to reproduce:
OS:
Device: Iphone x
App Version:
2.61.0
Screenshots:

image
7FCE76BE-86A7-4B2E-B775-BB97F4CFBC23.jpg1125×2436 126 KB

mod note: edited to remove personal information

#2

Double check you are definitely using the correct email address. It sounds like you’re going down the sign-up loop which would indicate you’re using the wrong email.

#3

If it restored the app from a back up you will need to uninstall, restart the phone, reinstall, and go through the log in process.

Edit: make sure you restart the phone too to clear the cache

1 Like
#4

You need to delete and reinstall the app due to issue with the backup

Simon posted similar reply to someone else exact same issue

#5

Hi can u tell me if 8ve bin excepted for a bank account.

#6

What would you like to know?

#7

If you’ve been sent a card, then yes. Otherwise,no

#8

This was answered when you asked on a different thread yesterday

#9


Anarchist

      [If there's the wrong end of a stick, you'll find me holding it.](https://community.monzo.com/u/anarchist)




    23 August

Kaylaor88:
Hi can u tell me if 8ve bin excepted for a bank account

If you’ve been sent a card, then yes. Otherwise,no

Visit Topic or reply to this email to respond.

In Reply To


Kaylaor88

      [Mickayla o'reilly](https://community.monzo.com/u/kaylaor88)




    23 August

Hi can u tell me if 8ve bin excepted for a bank account.

Visit Topic or reply to this email to respond.

To unsubscribe from these emails, click here.

#10

I’m going to send you a DM

Keep an eye for a green dot next to your profile picture

#11

Yes I have been accepted and I already have a monzo card.

#12

It is the right email as the email is that I use for monzo is my main email address

#13

I seen couple of post with same issue and tried uninstalling and installing a couple of times but nothing has worked yet

#14

If you call the number on the back of your card it will be the quickest way to get help

Alternatively email help@monzo.com but that does tend to take longer

#15

Just try any other email address it might be?

#16

Try logging into your account here web.monzo.com

If you can’t get in there either it’s most likely that you’re using the wrong email address or password.