Issue: I recently got a new phone and I transferred all my back up but when i opened the monzo app it didnt let me log in. After the magic link is sent to my phone it asked me my number and a code was sent to me via text however after that it always pops up with a message of error! Something has go…

If you call the number on the back of your card it will be the quickest way to get help Alternatively email help@monzo.com but that does tend to take longer

Double check you are definitely using the correct email address. It sounds like you’re going down the sign-up loop which would indicate you’re using the wrong email.

If it restored the app from a back up you will need to uninstall, restart the phone, reinstall, and go through the log in process. Edit: make sure you restart the phone too to clear the cache

You need to delete and reinstall the app due to issue with the backup Simon posted similar reply to someone else exact same issue

Hi can u tell me if 8ve bin excepted for a bank account.

[image] Kaylaor88: Hi can u tell me if 8ve bin excepted for a bank account If you’ve been sent a card, then yes. Otherwise,no

This was answered when you asked on a different thread yesterday

[Anarchist] Anarchist [If there's the wrong end of a stick, you'll find me holding it.](https://community.monzo.com/u/anarchist) 23 August [image] Kaylaor88: Hi can u tell me if 8ve bin excepted for a bank account If you’ve been sent a card, then yes. Otherwise,no Visit T…

I’m going to send you a DM Keep an eye for a green dot next to your profile picture

Yes I have been accepted and I already have a monzo card.

Monzo cant login

UK Help

Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281) 23 August 2019 21:23 7

If you’ve been sent a card, then yes. Otherwise,no

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Monzo cant login

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