Hi , I have changed to the new IPhone 15 ( the old one is factory reset ) but can’t login to the app , it just gives me blank black page , all the other apps are working fine including Revolut bank . I can’t verify my Apple Pay either as the app is simply not responding after clicking on magic link . I have restarted/ reinstalled the app multiple times and nothing works !!
Details to reproduce:
OS: 18.4
Device: iPhone 15
**App Version:**6.21
Screenshots:
Hi Barbora, welcome to the community.
I know you said you have already tried reinstalling the app, and reboots, but have you done it in this exact order?
You forgot to fill in these bits too 
Yes , I have done exactly that , multiple times . Thanks
It’s possibly your phone. Strangely enough I upgraded to the iPhone 16 pro max just five days ago without any problems. I logged out of Monzo on my old phone then simply logged back in on my new one. I had to verify my identity by completing a short video reciting random numbers and that was it.
Can you see your basic account details if you login using a web browser here?: web.monzo.com
No also cannot access it. I have emailed to support but no response
What do you mean you can’t access it? Where/what happens?
It says this ; Sorry, there’s been a problem loading your account details. If you need help, please get in touch with customer support.
Tap help and then search for ‘contact support’
You can then speak to Monzo and they can help restore your access.
You can’t do that if you can’t log in
It’s the old dog and bone route then!
Did you manage to sort this Barbora? I’m having the exact same issue!
What’s the help section on their screenshot show then. Just articles?
Hello - I have tried the delete app, reboot phone , download app multiple times and no success.
I just tried the link to download in browser and this is what I got:
If there’s a problem with your Monzo account, which it seems there is according to the screenshot, you’ll have to contact support. Email is probably best: help@monzo.com
Same issue happening to me, I’ve emailed support awaiting feedback.
Has anyone got back to you yet?
Hi @Ic3tanz & welcome 
Did you restore data onto the new phone from a backup? If so, you’ll have to uninstall the Monzo app, restart your device, then download & install the Monzo app and try again. The Monzo app doesn’t like being restored from a backup - see the middle section of this post for more info:
@davidwalton Hi, I didn’t get a new phone. it’s the same phone I’ve had for a few years and the app’s never not worked. I contacted the Monzo social media team on Instagram who shared the best way to get in touch with support team so I’m waiting for them to get back to my emails.
Thanks for your response.
Assuming it’s never worked, what is the phone model and OS platform out of interest?
