I have a new phone, downloaded the app and tried to login. I get the following error.
Also I tried to log via web.monzo.com and the page freezes and does nothing (I tried in Safari, Chrome and Firefox), however I can still access fine on my previous phone.
Have you tried deleting the app on your new phone and re-downloading it? I think if you do the migration from one phone to another it can get messed up and this seems to fix it. Won’t hurt to try.
Hi @BTron & welcome 
Try running through the steps here:
I didn’t do the migration, it is a fresh install, and yes I downloaded twice already
yes, I tried that, but nothing worked.
Do you have a good connection? Are you using a VPN? Are you in the UK? Did you try the web log in on a computer or your phone?
Thanks for the response, I did it both with wifi and cellular connections, apparently it was some problem with Monzo authentication/login services, since I tried the same right now and it worked.
Thanks for the feedback and good to know you’re up and running with 
on the new phone 
Ah, now it makes sense. At the time this wasn’t known about but it was a Monzo issue with chat and login problems yesterday evening. The ‘different phone’ variable was a complete coincidence.
