I have a Monzo account and app for a few weeks now. Today I got a new phone and set it up restoring it from a iCloud backup. Monzo app appeared on my new phone but when I try to open it, I’m getting notification that my account balance cannot be updated and when I go to the account section, I receive alert: “User authentication required”.
I can’t see account details, I can’t access Monzo help. I was trying to get in touch with Monzo via chat but message hasn’t been sent. I’ve called customer service number but received information that lines are busy. I sent email but haven’t received reply yet.
Could you please let me know what to do to be able to use Monzo app on my new iPhone?