Monzo app does not recognize postcode in UK registered on royal mail database.

[muhammad.umer (Muhammad Umer Farooq)]

Hay everyone,
I am trying to register a new monzo account. ios app does not recognize my post code and says’ sorry we cant offer you an account if you don’t have a registered uk home address, we cant offer you an account right now.
The post code I am trying to enter is registered at royal mail and I have checked it also from royal mail website. I receive all sorts of mails on this postcode.
What should I do now?

[Ashton]

Is it a home address or a PO Box address? If so try using your home address.

Additionally is it a new build/street? Or even does it match your ID?

[Revels]

Home Address not showing up

Hello… I’ve been summoned! I’m the person who managed to (eventually) get my address showing on Monzo. You’re right, I never mentioned in the original thread exactly how I did it. Back when I was trying to figure this out, I asked Monzo’s support team outright who provided the addresses, and they refused to tell me, so they obviously have their reason. I didn’t want to disclose it on Monzo’s own forum, and risk inviting the wrath of the powers–that–be — so forgive me for being slightly …

Without doing some work yourself, you won’t be able to open an account.

[coffeemadman (Jonathon 🏳️‍🌈)]

Garrrrrr I really dislike our reliance on credit agencies. Harumph

But well saved.

[davidwalton (Award Winning Hot Coral Analyst)]

Hi Muhammad & welcome

You’re not using a VPN while trying to sign-up by any chance?

[muhammad.umer (Muhammad Umer Farooq)]

Many Thanks Ashton and davidwalton for your response.

Its not the PO Box nor a new construction or street. One can easily find it on maps just searching with post code.
It also matches my ID, as I said I am receiving all sorts of mails on it.

Someone here asked if I am using a VPN, no I am not using any VPN.

Kindly share your thoughts

Thanks again for your support.

[muhammad.umer (Muhammad Umer Farooq)]

Thanks for your response,
No I am not using any VPN.

[Ashton]

@muhammad.umer

Many Thanks Ashton and davidwalton for your response.

Its not the PO Box nor a new construction or street. One can easily find it on maps just searching with post code.
It also matches my ID, as I said I am receiving all sorts of mails on it.

Someone here asked if I am using a VPN, no I am not using any VPN

You’re welcome, Are you registered on the electoral roll and is it up to date? Usually the electoral roll is how credit reference agencies get your address. If it’s not up to date it makes applying for things harder as the system can’t automatically prove who you are - if the electoral roll is correct on your credit file (if you’re unsure how to check they’re some companies like credit karma or clear score which are free)

I’ll recommend sending a email to monzo
help@monzo.com

Or @revels put a explanation above.

@Revels

open an account

Just simply tap the small arrow pointing up to jump to his comment and then tap the home address not showing up

[Revels]

@muhammad.umer

Kindly share your thoughts

My post outlines the issue and how to resolve it.

Sadly this is something you’ll have to do yourself and it’s not a quick process.

[davidwalton (Award Winning Hot Coral Analyst)]

I’d suggest emailing Monzo (help@monzo.com) with all of the specific details about the issue which is stopping you from opening an account. No-one on the forum can help further unfortunately.

[DaveJ (Dave)]

Monzo also won’t help, you’ve to literally go through a manual process in the post which revels linked to. All monzo do is say sorry can’t help (paraphrased)