Don’t get me wrong. I’m loving so far, but I’ve seen several videos where @tom mentions his distaste with other banks who sign up account holders then sell them other products and they become locked into a stagnant and kind of toxic set of products. You also promote a culture of transparency. Great stuff, I feel the same, I like that.
However, what happens when I hypothetically decide to close my account? At the moment, in a way I’m locked in. I would feel more like you’re putting your money where your mouth is if you have a button or link in the app to close an account AND allow us to keep our data. The button shouldn’t be too prominent, maybe at the bottom of the profile screen perhaps?
If you do that then I bet you still won’t get many closures, if any at all, but it will reinforce the transparent image and the idea that you’re free to move as you wish. It’s a smart bank, with a smart app and actions like that should be easier than going through a support service.
What does everyone else think?
Just to reiterate - I do not want to close my account. I love it.