So this is a sort of continuation from a previous thread…
It’s purely as a blog and feedback for Monzo in hope that there could be some learning for me, Monzo and the community.
So briefly, I had my account abruptly and unexpectedly closed which came as a genuine shock because I strongly believe I’ve not used my account in any way which might have raised red flags.
I had a message in the app saying 'we need some information when opened the app and looked at the message it was worded a bit strange in my opinion screenshots are at the above link.
So as feedback Monzo should make the initial message where it says we need more information a bit bolder. I mean it’s a perfect time to use some of or whatever is appropriate to make a point that this message is really important and needs urgent attention.
The second feedback is the page where Monzo asked to provide another bank account for funds to be sent. I don’t think it’s worded properly because it starts with ‘thanks for your interest in Monzo’ I mean, you know I am not new to Monzo and you are closing my account not rejecting my account application.
As some of you might have read in another thread that I tried to start a switch. Well, as most of you suspected it didn’t work. My other bank sent a message that Monzo has rejected the switch application and at Monzo I had a in-app message that I can’t switch.
I’ve raised an official complaint about my account closure and I have been assured that someone will come back to me in 4 days.
I’ll keep posting here. Hope people will remain civil and this thread won’t get closed. I am literally invested in Monzo so I do want them to do well. I still upset but I am hoping after a proper review they will reverse their decision.