So, after having been with Monzo for a year I wanted to try Revolut. I even did the expensive Premium Service (6.99 / month) because anyway on Revolut you have to pay 5£ to get a card (yes, really)!
So, being all happy about this I have ordered a new Revolut card. After three weeks: Never arrived. So, I have ordered a second card. This one arrived late but guess what? With someone else’s name on it!!! Are we joking??? So, i tried to order a new card on the app (thinking oh well, I will destroy this one and that’s it). But guess what again? The app says I have ordered too many cards!!
So I have contacted the PREMIUM chat service. Monzo normal service people reply after a few minutes. This guys made me wait for FIFTEEN minutes without a reply. And when he started writing to me, obviously, he was busy with tens of chats and would write a sentence every 6 or 7 minutes.
Then he eventually said: “We are aware of this issue and the relevant team is working to resolve it as soon as possible”. This means it’s not just this one card! They are sending cards randomly across the country! Please BE VERY VERY CAREFUL IN ORDERING CARDS! Actually: AVOID REVOLUT AT ALL COSTS.
But it’s not over: The chat advisor suggested: Please destroy that card and order a new one. What??? Did this guy read at all that the app won’t allow me to order a new card? And I have wasted premium money for a month - will they refund me at all? Apparently not. The chat ended with him saying: I had made the request. I have asked whether the card will arrive and whether they will refund me. Total silence - no answer. Not even Rita to offer solace with her comical parody of a bot.
They weren’t able to unlock the app (now locked saying I couldn’t ask any more cards, while none was received yet) and didn’t provide a refund for the wasted first month of premium service. And will I receive a new card? Oh well… who knows? Maybe yes or maybe not - there is no way of checking where the card is at anyway.