I think Monzo’s COps go through the queue whenever time permits - and of late, I would not be surprised if they were busier than normal - with overdrafts, Monzo Labs, CASS become widely available, and with the prepaid beta closure all having an impact.
Yeah - I’ve also noticed this of late, with a direct debit I submitted a correction for.
Logo looks good now, but the name is still the same.
Edit: I just checked, and the Twitter handle I submitted for the logo is a verified account (with the blue check next to its name). Maybe automatically scrape logos from verified Twitter accounts.I’d imagine this would be trickier for location and name data, in making sure that the suggestion is accurate. Like when you suggest “CompanyX” as the merchant name, and the Twitter handle is @CompanyX_UK. They could just make certain assumptions, but they could be wrong, and it could be worse than just reviewing suggestions manually.
The PayPal thing has been going on for a couple of weeks, it’s basically down to PayPal changing some parameters in the data they send. We’re aware of it and it’s being worked on
It’s not just about PayPal though… Recently I’ve noticed sometimes logo gets updated but Name is left as it was even when correct name/website is submitted. Location gets updated but it would still say ‘somewhere…’
The entire way we process Merchant Feedback needs a revamp, to be honest. It’s not changed at least since I started here and probably a while before that.
We’ve kicked off some discussions recently about how we can improve the process, but if you all have ideas we’d love to hear them.
I mean logos are great but it’s really very limiting that we can only use Twitter when Facebook and LinkedIn also use square logos but we can’t submit from them locations.
I’m a fan of how Google Maps handles it - you have a list of submitted changes and you are told whether the change is pending, accepted or not applied (with a brief reason why).
I don’t think you need to go as far as crowd sourcing anything (even Google scrapped c/s roads) but not knowing whether a report was processed is making people unsure whether they need to re-report something or why parts were missed/ignored.
Done that to several places and still not updated 3 months on
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tbutz
(🏳️🌈 Producer of "low value commentary")
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I wish the logo suggestion page would (a) validate the value you enter to make sure it’s a proper Twitter/whatever account (far too easy to do a typo if you haven’t done a copy-n-paste), and (b) also show the logo that would result BEFORE you hit send/OK/submit.
Yeap i’ve submitted merchant changes for creation finance for nearly a year and it’s never fixed. Would be better if we had a notification or idea of when we last submitted corrections for merchants so at least we could then chase it realistically with cops