Status updates on merchant name fixes

[alexs (Alex Sherwood)]

FYI there’s been some more discussion about this in another topic, with this comment from Simon -

Merchant names are a mess

The entire way we process Merchant Feedback needs a revamp, to be honest. It’s not changed at least since I started here and probably a while before that. We’ve kicked off some discussions recently about how we can improve the process, but if you all have ideas we’d love to hear them.

I agree that it’d be good if Monzo could close the feedback loop!