I don’t know if anyone else has noticed this, but as of a month or two ago, some merchants started showing up with incorrect location information. The strange thing is that these are places that I’d previously submitted the correct information for, and had been corrected by the Monzo team. In one case, the merchant appeared as a different one. So the first three entries in my feed as one merchant, “Gannet & Guga” with the correct location, and the two most recent entries appeared as “Gannet & Guga Ltd” with a “somewhere in the UK” location. This issue also happened with Söderberg where the transactions all appear as the one merchant, but the two most recent transactions have incorrect location info.
Does anyone know if something’s changed on Monzo’s backend so that new transactions no longer match up with previous merchant information? It’s very strange, and Gannet & Guga took a back-and-forth with in-app chat to have the location information corrected for the recent transactions, and to sort out the split merchant issue. I first tried submitting the correct details through “Improve the name or location”, but after a few weeks it wasn’t corrected (even when other merchants I’d submitted info on had been). For Söderberg, I’ve submitted the correct details for the two most recent transactions using “Improve the name or location”, but I wonder if they will be corrected, or if I’ll have to contact support again. On the one hand I feel bad about bothering the support team with an issue which is not the most important, but on the other hand I spend time submitting merchant data because it’s useful to have them grouped and located.
Edit: This is also where having feedback as to the status of submitted merchant data would be useful. (I know it’s been discussed before, but I can’t find the thread.) That would let us know whether a change is still waiting in the queue, or has been rejected.