Out of curiosity, how would people want this looking? I’d personally like this tagged per artist so each of these has a different icon, but would people prefer to have all these tagged together as just Bandcamp? Could they have different icons and names, but still be linked together to show all Bandcamp transactions in a list? I’d like to know how this functionality works on the backend, like how your database schema is set up to match merchants to data and how you group together when you tap “number of transactions” or similar.
EDIT: Additional thought: Have all of these labelled with just the artist name, and then include a #bandcamp tag in the notes, to make searching easier. Then you can see all transactions for the specific artist, and then all transactions with Bandcamp by tapping the tag. The other way round could also work, but I’m fond of having the artist as the primary merchant and Bandcamp as secondary.
Personally I’d settle for just Bandcamps logo as first solution. I would then like to work through that list and have each individual artists logo if possible, if there isn’t a twitter logo or facebook logo etc then keep Bandcamp as the logo
Are you still open to this? More than happy to send a few through for you to take a look at? I’d love to work together with you to try to identify how we can make the process smoother for users
Yeah it’s something Google Maps does really well with the large scale crowdsourced corrections/contributions. It could be pretty simple but would be a great source of metadata for merchants. You could pretty quickly source websites, social media, contact numbers, emails, logos, coordinates just by showing data and asking if this logo is better than this one or does this merchant name make more sense with the original merchant data and so on.
Would definitely take the strain off of COps who could then just review matches that are seen as controversial or inconclusive.
You also get told a submission is pending and the outcome.
It seems like there’s a gap in the market for an open standard to support brand identity / logo / names… Imagine being able to call via an API for name and logo, which brands could directly manage. Hook it into Twitter, Google, Monzo etc - the benefit for a one-stop-brand-management-shop must be significant, I’d have thought.
Maybe in a few years when this is no longer a differentiator, Monzo could get together with some others and make this happen?
(Or is there such a thing now and I’m late to the party?)
I just came back from Italy and the problem is that in mainland Europe non many local businesses have a Twitter page, most of the times they have at least a Facebook one, I suggested them now, let’s see if they get updated. Getting logos from Facebook and hopefully websites would help a lot in the future if Monzo expands there.
I have no idea whether I’ve done it via the ‘improve merchant’ option or the ‘improve logo’ option (as I have done both), but I had several logos and names updated yesterday all within a matter of hours. Well done Monzo! Crucial these are resolved in a timely manner otherwise the app looks awful and it tends to spoil the whole UX
On the flip side of that, I submitted several updates over the weekend - all with the relevant Twitter accounts etc - and they still haven’t updated them.
I find the system hit and miss in truth. I’ve been a monzo user since August 2017 and in the prepaid days, I found this good fun to clean up my feed. Unfortunately it’s become more hassle than its worth in recent months.
What would really help is an autocomplete on this form so you know you’re typing the right twitter account in, because it’s just plain typing in with no validation.
Out of interest, does anyone know if this is a completely manual process for the team at Monzo or is it automated somewhat? Does the specific way in which the Twitter username is entered affect it? eg. @User, User or twitter.com/user - I’ve noticed you can pretty much type anything, there’s no validation on the field.
There seem to be issues when reporting merchants that have outdated information as opposed to information that has never been correct. I reported a merchant that recently changed from a Toby Carvery to a Miller & Carter back in December and it still hasn’t been changed—those previous transactions still appear as Toby Carvery even though I went to Miller & Carter (it used to be a Toby Carvery).
It might be useful to allow us to provide a reason for filing the report, to aid the person deciding whether the report is valid or not.
@jaisullivan, I managed to get a few done last night, but as many came in that I had done
We also have a handy little button next to the twitter and website inputs. Takes us directly to it
I generally click that if the logo doesn’t seem to be populating correctly
@calumjames, these are difficult ones A lot of the time the terminal is still showing ‘Toby Carvery’ in this case. I’ve edited a couple of before, but if they’re in a large group and you make a mistake, you might update every Toby Carvery to a Miller & Carter!
A lot of the time the terminal is still showing ‘Toby Carvery’ in this case. I’ve edited a couple of before, but if they’re in a large group and you make a mistake, you might update every Toby Carvery to a Miller & Carter!