Freepost.
It apparently depends on whether the company have 1st class freepost or 2nd class freepost.
Still, Saturday to Thursday is very slow…
Once they receive it I hear it takes 5 working days to be added to your account.
Although once they receive it they are supposed to drop you a quick message to say it’s arrived
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Depends really on the post box. If I miss the 9.15 post on Saturday morning they don’t collect from it again until Monday morning
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So Monzo recommend that higher value cheques are posted directly to their office address - you can also track it if you wanted.
I generally find that cheques sent this way are processed much quicker.
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Thanks Simon. Appreciate the reply.
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Yeah that’s what’s happened before but haven’t had that “we have your cheque” message.
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They probably are, but I do have a slight irk in paying to deposit my own money.
It’s not the end of the world, a cheque can be cancelled and re-issued. I just wouldn’t mind knowing what service of Freepost Monzo have paid for!
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Agree. For this sort of thing, I’d want to see it on the help tab but not everywhere else, I think.
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I absolutely agree with you, and I know Monzo have plans for cheque imaging so this is sort of a temporary measure.
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It’s a bit of a worry. They should look to implement some AI/Chatbot technology to assist their agents.
Urgh, no, no,no. That would be awful from a customer experience perspective. Why not have a ‘press 1 for xxx’ menu as well and complete the horror!
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Working in this industry for decades I can tell you that for some basic use-cases AI chatbots are pretty good. IVRs? Always hated those!- I always try to press 0 and circumvent them.
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A cheque that I posted on Wednesday the 29th of August got me the “We’ve got your cheque” message 8 days later on Thursday the 2nd.
The money popped into my account about 11am This Morning (6th)
Doesn’t seem too bad for me on what is a temporary measure and for no more than the cost of an envelope. Looking forward to the imaging coming in whenever that may be.
Alex
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While I appreciate Monzo’s transparency, unless I intend to contact support I’m not really bothered about the wait times. It’s just an annoying orange bar on my app.
Can’t it just be shown on the help screen?
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That’s 6 working days in total. I’d be fine with that.
The message receiving the cheque came in 2 working days for you. I’d be fine with that too, only it’s been 5 so far sadly.
Ps. Your dates are wrong, as the 2nd wasn’t a Thursday and isn’t 8 days after the 29th…
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I posted a couple of cheques on Tues 28th Aug and got the message yesterday 6th Sept after i had to chase twice. Once through the in app help, but had to wait over 8 hours for the initial response and by that time the cheque dept had closed, so was told we will be in contact…nothing. Then chased again yesterday by phone, and within an hour i had the message saying they had recieved them.
Usually been impressed with the support from Monzo, but can’t say i have been overwhelmed this time around.
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Would really like to have the option to clear the notification/s - both this and the golden tickets one are just irritating clutter on the screen.
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Same here. Been waiting a week so far. Havent chased yet due to the “long support times”, and also it’s not hugely urgent, but would be nice to know they’d got it.
UPDATE: This has now been acknowledged. I wonder if this post helped 
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100% agree with this - the banner is really unnecessary for issues with customer support and should only be in the help section.
NB: the banner on every screen is great for other issues though.
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Looks like they’re working on that:
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