previous Monzo customer (switched out) wanting to rejoin (have read all previous posts about rejoining) used to use Monzo as main bank regret switching etc. They removed my email and mobile number saying I can apply again. App saying declined but emailed email@example.com with all info. First reply took 1 month and they asked me to re-download the app and login again to check I can still access the application saying they are looking forward to my reply so they can complete the review (sounds positive?). So I did this in about 3 minutes and replied back saying I’d done it. It’s now been over another month and still no reply? So I’ve rejoined the queue? So a total of 2 months of waiting to get a yes/no answer?
I’m not sure this is normal to have an over 8 week wait for an answer from a modern mobile bank? No one on phone will help and obvs no point emailing the firstname.lastname@example.org line since they’re clearly different departments.
Appreciate any feedback or thoughts. Would really like to get this sorted!!
The app has said no, which is the answer that most get when trying to rejoin. There clearly isn’t a system for it, so it depends if someone wants to go “above and beyond” to fix it or not. By the looks of it your first email found someone that would, then the second time it didn’t.
If the app denied you then it’s probably not going to change by emailing Monzo. My partner is in the same situation where she closed her own account and now can’t get another even after they removed her details off the old account.
I closed Monzo about 6 months ago but I rejoined in December. I sent an email and didn’t get a response back either so I called and got through to someone who removed my old details from the app and I managed to rejoin with no issues. The adviser did state that once an account is closed you can’t rejoin again until 30days later. I’m glad I managed to rejoin coz I do love Monzo features.