Just had a decline in a co-op store in Lymm.
Was trying to get cash back on a self service check out. Went to a main till and still declined when asking for cash back but when I just put the goods through the transaction approved. Are we allowed to request cash back? Was the first time I’ve tried.
It also then managed to crash the in store ‘cashzone’ ATM.
Do I need to submit a bug report on the app as well or can you look into it from here?
Cashback got declined in Sainsbury’s too. I said that maybe the card does not allow cashback, and she said that it would have told her that before hand.
I tried searching for incoming transactions (e.g. top-ups), and wasn’t able to bring them up in search results. While it’s not much of an issue now, because there are very few items credited to my card (so far just top-ups and refunds), I think it would be useful functionality for the future - particularly when P2P is enabled
Zipcar also doesn’t currently allow you to use a Mondo card, because their systems flag it as prepaid.
Had issues using my card at two places recently local post office and the car park at west quay shopping centre not sure if it’s run by a big operator
Hey @anon15619110, unfortunately cashback isn’t supported on prepaid cards, sorry 
@justin, yes definitely - topups will be included in search in the future 
Tristan, thank you for your reply. I think customers would find it useful to be able to search on top-ups, and also other types of credits to my accounts (e.g. “inbound transaction” or inbound p2p payment, etc).
My girlfriends card just got declined in Superdrug (chip and pin).
Good news – 3/Three (the mobile network) now works with your Mondo Card! 
My mondo card didn’t work at the Thameslink ticket machine at London Blackfriars station last night. Said something along the lines of “card type not recognised”.
I just signed up and spotted a few minor bus during the sign up flow:
Other than that, it handled the intermittent connectivity of the tube relatively well, with clear error messages. Excited to actually start using it soon!
Only two declines so far.
ASDA Fuel (Pay at the pump)
Stansted Express (From the mobile terminal on the platform)
Sage Pay seems to be working with Mondo cards now, was declined for me some months ago, but used it the other day without any issue (for pizza delivery).
I still hate Sage Pay for having such an awful payment screen anyway.
I would also like to add a bit of feedback on the signup process.
I live in a small village in Warwickshire and the address check omitted my village from the address, e.g. Address was shown as “House Name, Road Name, Post Town” when it should really be “House Name, Road Name, Village, Postal Town”.
I seem to have passed the identity check but I am somewhat concerned whether the actual card will be delivered to me correctly! Mondo are far from the only company that omits the village but given the potential fallout of the card being mis-delivered, I would suggest that adding the 2nd line of the address would be wise.
I had the same thing, but my card got to me. For added fun, there is no road name, so the card was sent to House Name, Post Town, Post Code.
Just to let you guys (and other cardholders) know that I’ve just had a decline at Sainsbury’s Pay at the Pump, it allowed me to enter my PIN then failed after that.
Edit - just a thought with this one, could this perhaps be because pay at the pump authorise a small amount (1p or £1) initially and allow you to then take fuel up to a certain amount (£99 usually I think) and due to me having less than £99 on the Mondo card at the time of the transaction that it declined?
Whereas perhaps if I had went into the kiosk to pay then the actual amount of the transaction would have been requested (circa £35) and thus have been successful?
Card didn’t work with Digital Ocean. They said they only accept credit cards.
Card was declined by William Hill for an online deposit. Not surprising in itself, but the reason they gave was that “your card is issued by a US bank, we can only accept domestic accounts”.
Just had an error when trying to use my card to buy train tickets on the Grand Central website. I’ve alerted them, but thought you guys should know too.
