I’ve had a couple of transactions declined over the past few days. Should I report them here? They are not showing up in my Mondo feed and I think that’s because the merchant is blocking the card number range, so you know nothing about it.
The 2 I’ve had recently were:
Tesco Petrol Station pay at pump
BrewDog online shop (full disclosure - I’m a shareholder)
Hey @andrew, that’s really interesting thanks! I would guess that those merchants automatically block prepaid cards - we’re working on a list of merchants that do this which I’ll add to the Known Issues/Bugs page too.
We’ll try to get in contact with retailers that block us but it would also be super helpful if you were able to (especially BrewDog ;))
I’ll try and confirm later this week but seemed like the automated national rail (Great Northern) ticket machines didn’t recognise the Mondo card - could be that that particular machine was broken, paying at the ticket office worked fine though.
Also add “Arriva Rail North Ltd” to the list (probably at the bottom, I’ll admit). On three occasions their on-train handheld terminals carried by the train conductor have declined me. Their ticket offices work fine with Mondo however.
My card was declined contactless on my first transaction until I realised you probably have to make a PIN verified transaction before contactless get’s the green light to spend
Asda Pay at Pump failed for me yesterday. Transaction cancelled before I’d got to PIN entry. You’ve mentioned Tesco Pay at Pump doesn’t work, so I imagine this is a similar issue.
(Just posted this on the known issues thread, so have to add some text here because the posts are too similar apparently. Hoping this is enough )
Sorry, our card processor seems to have gone down for five minutes. All back up and running now - I’ll make sure to keep you updated if it happens again