Known issues / bugs 🐛🐜🐞

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255

Touch ID bug. I’ve noticed that when you close the app and go back even after 10 minutes of either having the phone locked or on other apps it’s going straight from the blurred screen to full access without asking for any verification from Touch ID. I even used non Touch ID fingers and it allowed full access to the app. Hopefully this can be set up to lock after a few minutes or so of inactivity / app closed, to prevent unwanted eyes accessing the app?

(Here’s a photo of a similar setting that could be used - Lloyds Bank)

IMG_9033.PNG1242×2208 312 KB

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256

That’s strange, when I enable Touch ID, I have to scan my fingerprint every time I try to open the app, even if I’ve scanned, closed & then reopened app all within less than 10 seconds.

There were some bugs when this feature was first launched, are you using the latest version of the app?

257

Yes, I thought it used to do that! I’m running version 1.8.

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258

Could you ask the support team about that (there’s chat in the app or you can email support@getmondo.co.uk) & let us know what they say?

259

I’ve let :monzo: know and there’s an engineer looking into it now. :+1:

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260

Hi there,

I tried making a payment on Fiverr and I got the following message

Pasted image1203×823 64.5 KB

I did do a search and it doesn’t look like anyone has already reported an issue about trying to make a payment on Fiverr.

Caveat: Monzo says on their status page that card payments are failing temporarily

Update: 22:19pm - working

1 Like
262

Message From Monzo :monzo:

“So sorry it has been so long. Just to let you know that our engineers have flagged it as a bug on their end, and should release an update to fix the issue in our next update.”

1 Like
263

Skybet will not accept Monzo card for deposits.

264

card was declined at tesco self-service (contactless and chip&pin)

265

was this in a store it has worked in before or one you have not been in? maybe it is because some self-service checkouts working online but others sending transactions thru in batches.

266

I don’t think they take any prepaid card for gambling, not just Monzo. But when we have current accounts the cards will be debit cards so you should be able to gamble with no problems using your Monzo card.

267

To be honest anything which gets in the way of gambling is probably a good thing! In the end I just added my Monzo card to PayPal and then used that with SkyBet.

2 Likes
268

Betfair works, so it isn’t a blanket block by all bookies.

2 Likes
269

Touch ID has stopped working which is a big issue for me and the widget for IOS10 is blurring the values for some reason

270

Just to check, have you tried force quitting & restarting the app, to see whether that resolves the issue?

271

I have tried that & still no Touch ID authentication upon opening the app

272

Have been using my local Hospital quite a bit in the last two weeks.

Had two declines this week one in the hospital restaurant and one at the WHSMith branch in the hospital.

Card has worked on the same tills on other days of the week though once at the WHSmith I had to us chip and pin.

Assume it was some sort of communication error?

273

Was there any issues reported on the status.monzo.com page at that time?

274

Not sure.

I subscribe to text alerts and there were quite a few of those. Inning through last week though don’t think I had any at the time the card was actually declined.

275

Is it a known problem that Just Eat won’t accept Monzo? I see a thread on the forums from a while back but seems inconclusive.

Anybody else having problems?