Declines (Automatically blocked)
Some merchants automatically block prepaid cards. The ones we are aware of are
Sagepay
Tesco Bank
Paddy Power
Stan James
Pull and Bear Online
Brewdog Online
Sky Bet
Other Issues
Some online supermarkets take a nominal ’pre-auth’ payment of £1 which is refunded within 10 days. If it’s a larger amount please feel free to contact us via the app and we can process this sooner.
In some cases;
The card shows up on the EE phone network payment system as ‘not from the UK’ and will be declined for this reason
We’d appreciate you sharing any other declines you’ve encountered when using Monzo. It would be equally helpful to hear of any vendors listed above which you have made successful transactions with
We’ll keep the pinned post updated regularly & will do our best to work with these merchants to get Monzo unblocked, but any contacts you have would also be very helpful
There is no update on Sky Bet accepting the current Monzo pre paid card as their policy is to only accept debit cards for gambling and not to accept pre paid card and we are not going to get them to change their policy on this. However with the launch of the current account will come a regular debit card so this limitation will not apply then and you will be able to use that new card to gamble.
It is being staggered from just staff now and then rolling it out to some customers before a wider launch to the public (which may or may not be around June time) and they are currently recruiting additional customer service staff to cope with anticipated workloads.
It was the main list gets filled up quite quickly when topics are pinned to it, every now & then (because of the post previews) so I think it was moved to the dedicated category to make room.
the main list gets filled up quite quickly when topics are pinned to it, every now & then (because of the post previews) so I think it was moved to the dedicated category to make room.