Just paid from the wrong account, I think better app design could have prevented this

[Revels]

You can add your thoughts to this thread, but it’s something lots of people agree on.

Paying & getting paid on Monzo - tell us all!

Morning! I’m Chloe, the User Researcher in the Core Experience squad (we did an intro as a squad a few weeks ago here). As @giorgio mentioned in that thread, the payments tab is definitely an area that needs a bit of attention. We would love to hear from you about all things to do with paying & getting paid and the payments tab - what isn’t working so well, any ideas you have for improvements and what is working well currently. (Ideally this thread won’t be about card transactions as it…

@Revels

I’d like it to be clearer which account I’m paying from. Multiple times I’ve paid someone intending it to be from my personal account and it’s come from the joint account.

The only hint about which account I’m paying from is the balance. Sometimes that makes it obvious to me, sometimes it doesn’t.

@Revels

When I tap the payments tab, it’s clear at the top that I’m using my joint account. Although if you have a coral personal account, this isn’t great.

Then the best indicator of which account I’m using goes. Balance is still there, but at times my joint/personal can be similar. And let’s be honest, if we always knew our exact balances, we wouldn’t be checking the app as often!

And then I get the confirmation screen. I purposely haven’t turned FaceID on as I want to be able to give this screen a final once over without it skipping ahead

I would like a screen after this, maybe some wouldn’t want another click, I guess no FaceID means I can sort of do it already and pause but a final glance, because at this point I always triple check the deets before I type my pin.

Next page is categories and usually when I go “Oh shit, wrong account” when my custom categories aren’t there.