JAJA Discussion

Possibly.


As someone who has access, Direct Debits are currently broken.

The app says £80 will be taken from me on the 30th March, it’s 11 April now & nothing has been taken and the app still says it will be taken.

I’ve reached out to support 20 minutes ago or so, awaiting a response.

I don’t have Jaja myself, but their features page mentions

  • Smart timeline with search, tags and prompts
  • Realtime notifications and control

Search, in particular, is something Amex does not have that I would like to have.

Also, it’s not mentioned as a feature on their features page (aside from mention of tags), but if Jaja provide useful rich transaction information (e.g. parsed merchant names, transaction location, transaction notes, transaction history at merchant) I can definitely see myself preferring it to Amex. After getting used to rich transaction information in Monzo, its something I do want in a credit card and something that Amex doesn’t really provide.

I had the same problem with my direct debit. They told me to make manual repayments and they will refund any interest charged.

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The search works well - it searches across merchants, locations and tags.

I checked with them on the due date of 30th and was told DDs wouldn’t be taken this month but will be ready next month. I made a manual payment but they did say there would be no late payments recorded with any CRAs and any charges would be refunded.

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thanks, seems like progress. What will be really ideal though will be budget tracking on different categories.

interesting, makes sense they take the time to fix those kind of things before extending the early access

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The timeline, search and notification features have been advertised on Jaja’s webpage since it was first announced (or at least since I first became aware of them last year).

The rich transaction information stuff is just stuff I would like to see. I don’t actually know what information Jaja gives for each transaction.

Jaja has released a new TestFlight tonight :slight_smile: Time to explore

Time for another update?

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I think so, it’s been a month since the pioneer update.

Testflight was updated again last night. Looks like things are moving after zero updates for a good few weeks.

I’ve moved up one place in the queue :joy:

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I’m less than 30 and I didn’t budge! :joy:

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I’ve gone backwards in the list by 30 places lol!

We’re doing well here! It’s a bit frustrating, I don’t mind waiting and I get that things go wrong, but they’re not very good with communication

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Fellow community member, you are a master of understatement.

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I’ve just sent Jaja a shity message putting it politely, my minimum payment was do out on the 5/5/19 which I know it’s a Sunday, I had a direct debit set up for last 2 months, (yet they never collect a payment amount I set up) yesterday the 3/5/19 I made 3 payments putting me well over the minimum payment bring asked of £8.35, just incase I get charged, this morning I login and find at midnight I was charged (already) a £12 late payment fee! Was so bloody angry, anyone else had something similar? Yet they have never charged me any interest…

Message them, I don’t think direct debits are working yet. They’ve told me they’ll refund any interest/late fees as a result of this.

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They told me that I still have to make a manual repayment this month as they should hopefully fix the Direct Debit issues next week.

From JAJA website 28 November 2018

Blog post: “When will I get my JAJA card?”

We’re trying to learn from the mistakes of some companies in the Fintech arena, who we’ve watched leave customers frustrated and in the dark. We want to be open and clear about what we’re offering, and when we’re offering it. We don’t want to fudge the truth or put you off – that’s not what we’re about. Simplicity, honesty, fairness. This ethos extends throughout our company not just the product we’re building.

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