I have some money in my monzo account. In Oct, Monzo closed my account. So I want to transfer my money out.
I filled in a UK bank account in their app and waited Monzo to transfer my money out. According to their statement, it usually takes 2-4 weeks. But after seven weeks, my transfer is still being processed.
I asked the staff of Monzo and they all said I have to wait, and they couldn’t tell me when the money can be transferred out.
Then, I sent emails to Monzo’s complaints department and I hope they can help me see why the transfer is still being processed. The person in the complaint department replied to me that they will not change the decision to close my account.
This is too ridiculous! The people at Monzo didn’t even understand my complaint.The final response they gave had nothing to do with my complaint.
I can accept monzo to close my account. But I can’t accept Monzo’s delay in helping me transfer the money out.
The communication process between Monzo and I was extremely difficult. Their staff is like a decoration, useless! That is my money, do they plan to keep my money in the Monzo system forever?
Is Monzo a robber?
What should I do? I send complaints to Monzo every day! But no one helped me solve the problem! So helpless!
I complained to them. Communicate with them in the app every day. However, they did not give me any help. They didn’t even have the patience to understand what my complaint was. If they knew what I needed, they would not give a final response that had nothing to do with my complaint.
To be fair I can’t understand what your complaint is. Anyways there’s nothing else that we can do, you’ll have to keep on trying to communicate with them.
My complaint is that I need to get back the money in my monzo account quickly! After Monzo closed my account, they asked me to fill in a bank account in the app and told me that my money will be transfer to this bank account in 2-4 weeks. But it has been seven weeks. The money is still in Monzo and has not been transferred out.
The money in the account is my legal income. If they think there is a problem with the money, they can contact me. I can provide all kinds of evidence. However, they just told me to keep waiting.
Nothing anyone can help you with here, keep on trying to communicate with Monzo. Read the blog posts about why they close accounts. If you feel you’ve been wronged so badly complain to the regulator.
Your post will be locked at some point when it’s seen as account closures aren’t up for discussion on this forum usually.
P.s I’m done and muting the thread so I don’t get any more replies, have a good evening
I’ve often wondered about this. With Monzo everyone seems to report the same thing where the accounts were simply closed.
As someone who’s shifting large amounts around on a semi-regular basis I’ve had my Starling account frozen (unfrozen 30 minutes later after providing what they asked) and several requests for more information.
I’ve not really heard of a single instance where Monzo have actually asked someone for clarification regarding funds. A bit worrying indeed.
Monzo never asked me about the funds in the account. They just told me that my account was closed and I need to give them a bank account so that they can help me transfer my money out.
However, this transfer process is too long. They said it would only take 2-4 weeks. However, it has been 7 weeks now. My money is still in Monzo!
I just want to transfer the money from my account out. I said, I can accept monzo to close my account. This is their right. However, I can also ask them to help me transfer the money in my account out as soon as possible. This is my money. I need money in my life.
The process is, lodge an official complaint with Monzo, if you don’t like their response to that or after 8 weeks then lodge a claim with the Financial Ombudsman.