Monzo closed my account and no transfer of my funds

Help
1

So Monzo decided to close my account which is fine - I’ve seen Monzo do this randomly with a lot of different people.

The issue is, I had a sum of £1,440 and before my account was properly closed, Monzo asked for details of an account they can transfer the money to in 2-4weeks. I obviously gave those details. However, it’s been 2 weeks since then and Monzo has permanently closed my account and the money hasn’t been transferred to the account of which details I gave.

I call customer service but it just rings out? I have emailed but Monzo are notorious for taking ages to reply to emails.

How long can I expect to wait? How can I get my money? Has Monzo just taken my money for themselves?

2

They haven’t taken the money for themselves. If they said 2-4 weeks, it’ll likely take 2-4 weeks. If it’s been 4 weeks and you haven’t received it, you can email them asking to raise a complaint.

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3

:melting_face::melting_face::melting_face:

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4

I’d suspect, and I’m just throwing it out there, that you need to wait another 2 weeks.

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5

It’s not random. There will be a reason. Monzo aren’t holding a raffle in the office or something.

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6

It’s never random.

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7

IMG_5718

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8

Steady on people, replies containing humour might upset some people. :innocent:

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9

You might think it’s random but doesn’t mean it’s random to Monzo.

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10

You didn’t say that about your level demotion. :wink:

To reply to the op, I’m sure Monzo will sort it within the estimated timeframe. If they don’t, then the complaint procedure is there to assist.

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