✅ [iOS] App Slowdown & Lag

It’s been over the last few weeks, not after a specific update that I noticed. I’m on TestFlight so stay up to date as soon as new releases come along.

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Not for some considerable time, tbh. It was all sorted for me a few updates ago.

iOS 12
iPhone X
Whatever the current Monzo app version is (normal, not test flight).

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The latest version of the app is buggy. I have launched the app several times this morning and I haven’t been able do anything because the keyboard pops up to block the feed. I have needed to tap on a transaction to clear the keyboard.

The start up of the app stutters after it is launched and it is very slow to begin. Is this a problem anyone else has experienced?

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The latest update is buggy for me too. I launch the app, it approves the Face ID and it stays stuck on the Monzo logo for several seconds before loading my feed.

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I get this too. The first 3-4 times opening the Monzo app, after authenticating via Face ID the app crashed. A couple of times subsequently it held on the logo for upwards of 10 seconds after Face ID.

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This happens to me when I leave the app while doing something which uses the keyboard (eg: typing something out on the Community Forum). The app seems to refresh itself whenever I leave it.

I think it’s linked to this bug.

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Opening the app today for me doesn’t authenticate with FaceID at all or go through any customer-end security.
Latest app and iOS versions.

Same for me but TouchID. I turned off WiFi because I thought my work WiFi was being slow but it’s latest version of the app. It’s also being slow to load my photo, it stays greyed out for a while.

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Since upgrading to the latest iOS version 2.25.0, it takes ages to load. Every time I open Monzo, the splash screen (screenshot below) stays for good 5-8 seconds before the feed appears! It was working fine before. Tried reinstalling the app but the issue remains.

image

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I’ve been having this too… I’ve also found 2.25.0 is crash prone, and logos etc. don’t seem to be caching well.

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Agree with the above, the latest update is a total turd. Takes forever to display the main transaction list after the touchid login, and continues to ‘refresh’ for +10 secs. Loading the summary display is taking an age. App ver 2.25.0 #438 & iOS 12.1.1 public beta

This and the poor support response time is making me very uneasy as a full-time Monzo use now, these were the 2 big advantages for me over old-school banking.

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In addition to the lag on start up, I’m also having an issue where the app won’t update the feed, so would show new transaction in yesterdays feed, only when I force shut the app, and then restart it, will it show transactions in the right day.

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I have the same issue that everyone above have reported. I wished the app didn’t update as previous version was fine.
Hopefully Monzo come out with an update soon to fix the issue.

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+1 to the above comments - not on test flight

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Are you guys on the testflight version or not?

If not testflight then im a bit sad to hear things like this have been missed in testing

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I’m on Test Flight and am seeing the slow startup issue, as well as images (profile pic/merchant logos) seeming to be downloaded on app launch.

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I get the impression the app is either crashing or getting terminated much more aggressively than in the last version. While switching back and forth between Safari and Monzo to copy-paste some details into a merchant details update form the Monzo app seemed to re-launch from scratch and had forgotten what I was doing. If it’s constantly getting kicked out of memory it might explain why I see the Monzo logo for several seconds each time I open the app, even if I was just using it as the most recent app.

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My partner just had an issue where he clicked on my Monzo.me link and it took him into the app but only to the summary page. Not sure if this behaviour is tied to the same issue? Not on TestFlight…

Is there a possible that the slowdown and the “app resets to the Home feed when you leave it” issues could be an after effect of the code refactathon which recently happened?

If these issues weren’t present in the TestFlight version of 2.25.0, I’d say it’s definitely a possibility.

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I noticed a big slow down with the app as well as taking ages (10 seconds) to login. I also notice what I would describe as a ‘flash’ after the FaceID authentication? After reading about the reset session option in settings I turned this on, force closed the app and logged in again. After logging back in all seems fine again with no 10 second wait for the home page anymore.