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The day that you have something similar happens to you is going to be absolutely hilarious, and I hope everyone else is just as insensitive in response as you are everytime
I have all the money I can access instantly in Monzo at the moment, other than some credit cards with fairly low limits left, spent my instant access savings this week and got on the road with my petrol money in a pot this morning
Your point about eggs in one basket is absolutely correct - but sometimes it isnāt intentional that you end up relying on one basket⦠especially when Monzo has a full advertising campaign ongoing encouraging people to switch over - the majority of which will be pay check to pay check with zero need for more than one bank account
Itās unacceptable for Monzo to just go radio silent on this for as long as they did, Iām currently working on an app no where near the scale of Monzo and it astounds me that this wasnāt picked up automatically, but even more so that the atrocious support managed to let it go for a whole 24 hours
This is a great example of Monzos poor customer support, letting down the product
And the issue has only spread, because Iām now locked out of the app aswell!
A question for those affected: Can you log in to the web interface?
I know that its functionality is severely limited, but it might help some.
Afternoon all, could anyone has been affected by this please try opening and closing your app a few times and then force quitting to see if the issue is resolved. Then please let me know. Thanks
No, the web interface doesnāt work for me. Clicking the link in the email does nothing.
Iāve already reinstalled a couple of times over the last 24 hours but it didnāt fix anything.
Mine is (finally!) up and running again, thank you.
Thanks for checking and sorry for the delay. Should be all working again within the App
Working again for me, thanks guys!
Yup, had to kill it a few times but all good.
Thanks ![]()
Sorted thank you. Xxx Weāre all happy and thankful that itās sorted now but the issue has exposed the partisan feelings exhibited by certain members in recent days. What the heck is the forum for if not to exchange views and reassure fellow members that any issues are (hopefully) not just being experienced by them. The Iām alright Jack attitude displayed by SOME members is disappointing. When things go wrong (as all things do from time to time) we just initially want to know itās not just us and thatās something of a comfort. Members who exhibit the Iām alright Jack attitude should examine their own conscience and use the analogy that if they canāt say something constructive then they should say nothing.
Had to reinstall again but does seem to be working now. Hope it lasts. Thanks for fixing.
Exactly the same situation. Really disappointed with Monzo as this sort of downtime is crucial. If they have a web interface, that would help, but just an app is feeling very dangerous right now.
I have only just joined Monzo via the Switch process from Chase Bank⦠so to see this issue within a day of joining is extremely disappointing and concerning. I hope I havenāt made an error in joining this Bank? Only time will tell ![]()
Yes, balances not updating after transfers, I just get an updating ring donut icon top left of the screen. Deleted and reinstalled app and still not fixed
Yep cant get any money out of my savings pot. No access to my money on there really.
Honestly, first such issue for me in the last 6 years Iāve had Monzo. I would say donāt be too concerned. These things happen to any bank, Monzo just needs to get better at communication
An error while getting the error message!


