Connection Issues 29/7

Help
1

Hi there,

We’re currently experiencing some issues, which could affect different parts of the Monzo app. In particular…

  • Payments
  • Logging in
  • Balance updates
  • Contacting our support

… are affected. We’ll keep this thread updated with updates, and also over at Monzo Status.

Here’s our most recent update:

3 Likes
2

Has anyone else’s balances depleted suddenly? I put on £100 this morning, haven’t bought much today, and it’s gone to -£6/40??!!!

3

Money doesn’t just disappear. It will be logged what was deducted in your feed.

4

There’s an issue at the moment. My balance is accurate but today’s feed items missing, others are reporting loads missing. It should be accurate when they resolved the current issues

5

It hasn’t done that - the purchases are there (which came to about £25) but then the balance just drops

6

It’s a known issue being discussed here

7

Hi @SophieL :wave:

We’re experiencing some issues at the moment! :slightly_frowning_face:

Not to worry about your money though, this will purely be a display issue

Keep an eye on https://monzo.statuspage.io/ for more information

1 Like
8

My balance has just gone down by £1400 :sweat_smile:

9

I also have problems with the app today, it is very slow and crashes many times when I open it

10

My Balance just went from £1700 to -£3 :expressionless:

11

Funny how, when these display issues occur, our balance never goes up :joy:

9 Likes
12

a few extra zeros would have been nice

My left to spend donut is still accurate :+1:

3 Likes
13

There’s a notification in app now about incorrect information and account access etc.

It links to the status page: https://monzo.statuspage.io/

1 Like
14

hey all! First time using this. Monzo won’t let me log-in? They don’t recognise my email? Bit worried! Any ideas?

15

https://community.monzo.com/t/account-disappeared/74652/10?u=jbond312

:smiley:

16

Thanks so much for the quick update! So helpful!

17

The Monzo app just closed on me.
Re-launched and got the login screen.
Got the magic link and logged in but got an error screen displayed with a ‘Retry’ link
Retried - it’s logged in but has set all Monzo Labs settings to OFF
Changed all Monzo Labs settings to ON - got new nav back and then tried enabling fingerprint auth - the PIN entry in this flow returns an error, so can’t enable.
Went back to home feed to receive “Some card transactions may fail” error message

Gulp! :scream:

Edit: Trouble at’th mill - https://monzo.statuspage.io/incidents/gbgplksqcnj1

1 Like
18

Same thing is happening to me, also.

19

Same here on iOS

20

Same here. Also had a transaction declined twice. It worked the third time.