Definitely some iOS specific errors in the last few days. Search had a wobble yesterday (https://monzo.statuspage.io/) but is now back for me (
)
They clearly havenât even acknowledges a problem since the Monzo app is apparently âOperationalâ. Maybe the defintition of Operational is âas a user I can open the Monzo app and see my outdated balancesâ
If your card still works whatâs the chew?
What if you are a person who budgets? Doesnât have all their money in the main balance and spends out of pots by transferring them?
What if you have money saved in pots that you needed to pay someone today? a solicitor? a treatment cost? a mortgage broker?
There are many situations people can be in like this. So just cos you have the card doesnât mean everyoneâs problems are solved!!!
Ok, no point continually moaning about it though.
Itâs broken. Move on, wait til itâs fixed.
Wow have you thought about how some people have anxiety about their money? They will have responsibilites to take care of with that said money?
Please be empathetic to peopleâs situations. Since youâre not there in everyones shoe. I think people here are more than happy to be wait for it to be fixed. But general Customer service is that you acknowldege a problem, then you communicate with your customers then people wait for it to be resolved.
Just because itâs not happening to you doesnât make it okay for others
Fair point mate but as you said earlier youâre not experiencing issues. Thatâs good for you but others are.
Just to add to the other reports the app is not refreshing / updating transactions for me either and the help tab and Perks tab are also not loading.
Eggs and baskets my friend.
Politeness and respectfulness my friend. 
Seriously? What a stupid thing to say. Youâve clearly got absolutely nothing to add to this conversation. Suggest you go and do something better with your time on the weekend.
Meanwhile, I havenât been able to refresh my bank account for 24 hours now. I canât send money. I have no idea if I have received money I was meant to receive yesterday. I canât contact support. I canât access a significant chunk of my savings. I canât manage my Flex payment. The fact that they have barely just managed to cobble together a notice on their status page a day late is also very poor.
Succinctly put! Never pull up your own drawbridge when some of your fellow customers are struggling to make it ashore.
Very well said.
This is the first major issue Iâve had with Monzo and theyâve been my main current account for 6 years now. But so far, the way they have dealt (or not!) with this significant outage is very very poor.
Will be making a complaint whenever I can get the app to work. Letâs see how they deal with that.
I guess now would be a good time to encourage people (whichever bank they choose to use as their main bank) to always have a back up plan for when it stops working.
I have a back up current account and I have credit cards elsewhere. It doesnât make it any more acceptable to have a 24 hour outage of my primary current account and credit card with no updates.
Absolutely agree with you but having been âfull Monzoâ for nearly six years I kind of expected more support from my main bank. Crap happens of course but I like being a Monzo customer and want to assume that when issues occur theyâll be actioned in a timely manner. Monzo say they âcontinually monitor the status of the current account â, Iâm not sure thatâs the case. I too have a backup account with Lloyds but my main account is with Monzo.
I have HSBC as where my salary and mortgage come in and out of. Everything else I am Monzo. Iâve been a champion of the bank since 2018 and canât recommend it more. I know these things happen in tech. I am an engineer myself so i understand. However I know
they have alerts that kick of if the threshold for alerts go up - so everytime one of us refreshes and the data isnât loaded. I know they are getting alerted by it, depending on the volume of people going through the same thing. A organisation that has more than 1000 microservices is bound to have good observability built in. But all of this is only useful if there is good common sense communication
A simple message in the app or even on here or on their status page to let people know that they are working on it - this is a basic requirement and they should have done that. 17 hours is without any comms is just not a great look. Simple effective transparent communication was all that was required and they could have just focused on fixing the problem. Software breaks and thatâs just how it is, but you can be honest and proactive about it - that doesnât cost anything
Nope. Nothing works. You just get a spinner at the top of the home page.
Thatâs always going to be the issue with an app only bank. If the app doesnât work, as far as the customer experience goes, the bank doesnât work.
I would hope for more support, but I wouldnât really expect it from Monzo, to be honest.
Anyway, we can all hope that it is resolved expeditiously.