Top up has disappeared!


(daniel rees) #1

I topped up with apple pay 8 days ago and it still has reached my account! The Money has left my bank and hasn’t been refunded, where is it??


(Andrew Ross) #2

Have you contacted in app chat for support? They’d be able to help you a lot quicker and find your money.


(Andrew Ross) #3

@danrees I’ve just had something similar with my topup not going through after using Applepay. Spoke to customer support though the in-app chat and they’ve sorted it for me. I’ve linked them to this post for you.