Inconsistent direct debit names / logos

I think this might be resolved? Looks like merchant data has updated back to how it was previously. Can’t confirm until I’m back home

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Yup, mine are back how they were.

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This is an interesting point. I think the Monzo app is still leading the pack. It’s so far out in front, despite not changing radically for a while.

But customer service has fallen off a cliff.

To me, it’s the exact opposite of First Direct - if I valued service over features, I’d go Full First Direct again. But it’s not, and I’ll hazard a guess to say that enough (?) other customers feel the same (despite a few angry posts on here from me and others, when things go frustratingly and maddeningly wrong).

Until other banks’ apps catch up, Monzo probably hasn’t got a lot to worry about.

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Confirmed! :tada:

Thanks so much @nexusmaniac and colleagues. :bowing_man:

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I can only agree with this. Such a shame.

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My dvla still shows this with registration number shame not updated.

I think this is an unrelated issue down to the way that the DVLA now processes direct debits.

That said, it wouldn’t be impossible for Monzo to fix, but would require some code, so I imagine they won’t.

(Which reminds me, a few years ago Curve transactions moved from being online to having the address of Curve’s office. Which seems like a backwards step.)

Yep mine are fixed now too :slightly_smiling_face:

Yeah, somethings reverted…

I submitted three DD logos this month and tagged the transaction notes with #logo

The logos are back to how they were last month (which means that 2 have logos, 1 doesn’t) but my notes/tags have been removed from all three transactions.

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Oh yeah, mine have too!

I presume they ran some form of script which reset things including notes?

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:100:

The Direct Debit ‘merchant enrichment’ was re-run which reset the notes on any Direct Debits affected by this incident :sweat_smile: but everything should be fixed now :hot_coral_heart: And if you leave notes on things now, they’ll stick around :innocent:

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@nexusmaniac will there be a little update on here with what happened? Always interesting to know the details behind things like this :blush:

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You’re the best, Marcus! :hot_coral_heart:

I’m just the messenger :yum:

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You da best messenger :relaxed:

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That’s right - each DD is processed using the reg number of the car. This is a tricky one to resolve too - because lots of people who have multiple cars value being able to see the reg.

If you put some sort of regex in place to automatically change it to the DVLA only there’s gonna be a 50/50 split between those who want that, and those that don’t.

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You could create a regex which whacks the registration in the notes, I suppose.

But again different people would have different wants, so someone always loses. :pensive:

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I quite like seeing ‘Dvla-P155off’ in my feed. Has a certain warmth about it.

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My dvla had just changed to the logo below:-

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Not changed on my end still dvla-reg no and no icon

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