I have contacted CS via the in-app chat twice over the last few days relating to the way in which Direct Debit names are displayed. On each time, I have been told two different things. Has anyone else experienced this, and which is correct? I know these fairly minute issues, but I am a bit of a perfectionist and I want my Monzo feed looking good, otherwise I don’t see the point!
- Aviva, I noticed double space between ‘Limited’ and ‘PLC’ — customer services had no issues in amending this to show correctly. All resolved within 30 mins and was told to restart the app for it to take effect.
- Lloyds Bank CC, set up as ‘Lloyds Bank Plc-Card Services’ — this looks awful and is grammatically incorrect. I first asked could it be changed to just ‘Lloyds Bank’. Granted, CS said they couldn’t do this as the merchant dictates what is displayed. The only reason it was changed for Aviva was because it was a grammatical change, not the actual merchant name. So I then asked if the same could be done for Lloyds ie. ‘Lloyds Bank PLC - Card Services’. I was told this could not be changed at all, as it could risk affecting the direct debit that has been set up?!
I mean, which is it? Can you do it or can’t you? Little bit frustrating, would appreciate if someone could clarify the actual position of Monzo to save me wasting my time with further corrections. Thanks!