I’m not going to go into personal detail but I’ve had to use the in app chat a few times recently, anybody else feel it’s just a bit… Crap? Especially coming from working in a bank, feeling like you sometimes know a bit more than the person getting paid quite a bit is pretty scary.
One very loose example. I get paid every Friday, every Thursday at 9AM I can see what I will be paid on Friday and what the amount will be. Recently I had no incoming payments showing. But did have a payslip online
I literally got told “The payments that show for the next day are based on the past months,weeks nformation, there’s obviously a bug in the app. Sorry about that” -didn’t even explain further into whether I likely would be getting paid or not.
What? That’s litteraly incorrect, what are you on about
I had to come back a second time a few times later. And it was instantly “escalated” again without telling me if I am getting paid or not. Now it’s been escalated the COop is gone and unreachable, no question as to whether I needed help with anything else or not. (Didn’t even give me a time frame)
Pretty shocking. I’ve never been this close to missing my legacy bank. And this is in the span of one morning
It needs sorting imo, and fast