No they can’t, as if you don’t have those things that they require (photo ID)* then they don’t want to know. Everything goes through the automated system they have with no exceptions. Trust me I tried as going to my parents house is a huge faff.
I have first hand knowledge of this as in the end I had to bite the bullet and go to my parents house just to pick up my passport.
*Drivers licence (provisional included) or passport.
That’s the only two forms of photo ID they take. I already provided paperwork to validate myself on the pre pay account but they was not having it when it came to the current account.
There are plans to make it easier hence the Monzo stance on the unbanked of the world. Right now they are as inflexible as anything.