I tried to take cash out at ATM, no money came out, but I've been charged

[swok1080]

Welcome Gwennan, that’s a massive pain!

There’s some similar threads that might be useful:

ATM Problem

I attempted to withdraw £50 from a Clydesdale Bank ATM, which has worked in the past with no issues. It said sorry unable to process transaction and immediately returned my card. I assumed this was a glitch and attempted to withdrawal again, again same I got same message and card ejected. Afterwards i attempted a balance check on my card - it again told me unable to process transaction and returned the card. Thinking is was just issues with either Monzo or the ATM I took my card and left, then …

In that thread there’s a reference to a this help article: