How do I contact Customer Service?


(Jim Baker) #1

Hello - I cannot find a customer service phone number or email anywhere for Monzo. I deposited funds on September 23 yet by October 1 have not received a card. I’d like to close the account and get my money back please; who do I contact for this?


( related to Monzo CEO, Investor in Monzo ) #2

sorry to hear - they have obviously cocked up your registration - it usually takes 1 - 2 days to receive your card after top up - help@monzo.com is their mail address - just out of interest where are you based ?


(Jim Baker) #3

OK I have emailed the address you gave. The shipping address for the card was in Kent, UK.


#4

For the benefit of others the Monzo website has contact detail for email and social media. Just click on the envelope icon and it opens up your email with the hello@monzo.com email address in the To field


(Colin Robinson) #5

Customer services:
0800 8021 456

Help@getmonzo.co.uk