On the 28th of February a refund was processed to my Monzo from my trading 212 which I was unaware that was sent to this card. On the 4th of March I contacted monzo to see what has happened and was told my refund had already been processed and will take the standard 2-4 weeks to land in my desired bank account.
To cut a long story short:
I have not received my money.
I have sent multiple emails to customer service staff who just end up ignoring me.
I have contacted 8 staff who have all ignored me.
A specialist team was supposed to get back to me, of course they did not.
When I call, my call is automatically cut off.
I have had to resort to using twitter for the best form of contact and they have been of no significant aid in this case.
Lastly, what really annoys me is that if my card has been blocked/closed why is it still active and allowing transactions in and out? I also have been logged out of my monzo.
It has now been more than 4 weeks with no information provided. I am a uni student and this money is vital.
I have exhausted all means of communication at this point. I need a call from Monzo to get my money back ASAP.