Help us improve CASS switching

Hello, everyone okay?

Wanted to come back and say a big thank you for all your feedback. Myself and designer Victoria have used the learnings to create a vision for a new in-app experience. We’re actually showing it to the team at the Current Account Switch Service this afternoon :eyes:

As I’m sure you appreciate, these things can take time. Don’t expect to see changes in the app any time soon.

Feels good to be making the first steps though. Updates when I have them!

x

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I’m good - how’re you Max?

As in, the proper CASS company thing, or internal CASS Monzo Team?

Can we get a sneak peek? :eyes:

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I’m also good, thanks for asking.

Proper CASS company thing :smirk:

Not right now, no. Once it’s in a better place though!

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Screenshot 2022-08-09 at 15.16.46

ha-smirk

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Glad I could help take your quote virginity :smirk:

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Don’t make me redeploy my Kenneth Williams gif :joy:

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This is excellent news. Hopefully you’re nudging them in a helpful direction by integrating open banking, moving over back data, and generally making things better. :muscle:

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Hi I think offering a “hot chip” plushie would work maybe partnered with a small amount of cash circa £50

Octopus’s octopus appeared to be very popular for their customers.

It was. :octopus:

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I love this! Just tried to order one and they’re not taking orders currently. :frowning:

But the website says:

“We’ll be open for squeezeness again on World Octopus Day, 8th October 2022”

I am so setting a reminder for that date!

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I had to chase mine up as it never arrived. I can’t remember if you got to choose the size you wanted :sweat_smile:

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If there’s a choice, I’m defo going for the biggest one they’ve got! :rofl:

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Reach out to them on twitter… I managed to get 2 from them a few weeks back. No even a direct Octopus customer.

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Thanks, I’ve messaged them asking how I can adopt an Octopus so will see what they say! :rofl:

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There’s something to be said for creating a buzz around an advertising character. The previous generations will recall Flat Eric (Levi’s) and Munkey (PG Tips), and the older ones amongst us may even remember Busby (British Telecom) which all became collectible toys.

I was saying in another thread that I received a sloth with my Eve mattress, who appears on their adverts.

So perhaps a Hot Chip plushie with every CASS is an idea, similar to the :disco: neon :sunshine: cards :juicy: promotion, which seemed to get a bit of traction on what youngsters call ‘socials’ :grimacing:

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Sofworks/Sofology - whoever they are now + in the past also gave a sloth with their sofas.

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Masterstroke marketing. Only trumped by Nick Kamen in the washer facility for 501’s and the Guinness anticipation ad - wow

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I remember when the PG Tips monkey used to be used by ITV Digital back in the day! Looks like there’s quite a few on eBay.

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We’re putting a prototype together to share with you next week :pinched_fingers:

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