Future Card Delivery Times & Details On Card


#1

We all know that Monzo cards arrive super fast :rocket: But when we get Current Accounts :soon: will the delivery window still be as quick? :truck:

I assume we will have names printed on the cards, is this correct? :credit_card: Will they come from Monzo still, or a third party?


(Marcel W.) #2

I believe delivery times will be slower as the [quote=“HoddzDJ, post:1, topic:7895”]
names “will be” printed on the cards
[/quote] Also I doubt monzo will be able to scale sending the cards via them as it probably will be quicker to send them straight from the manufacturer.


(Alex Sherwood) #3

As far as I know, Monzo haven’t confirmed that names will be printed on the cards yet.

In the chats that I’ve had with the team, it’s sounded like they’re leaning towards not adding them, to decrease the time it takes to dispatch cards.

If they don’t, I don’t see any reason why they couldn’t carry on posting the cards from their office either…

Here’s the latest non-confirmation from Monzo :wink:

although that update is a little bit overdue @Naji?


(Daniel Warriner) #4

Couldn’t that potentially produce a few issues? I know of some places that accept debit cards as proof of identity.

Not having names printed on debit cards would basically take away a form of ID that most of us carry around daily.

I guess it would be worth it if we had faster card delivery though :thinking:


(Alex Sherwood) #5

It doesn’t seem to have caused major issues so far ¯\_(ツ)_/¯

Just to save anyone repeating the same concerns, there’s been some discussion on this topic already, here -

& here -


(Marcel W.) #6

Card as ID? How does that work? Can’t you get cards with like 16. As far as I am aware drinking, gambling, buying kitchen knifes (really run into an issue with this once), etc. is not permitted under 18.


#7

They are used as proof of ID not as proof of age.


(Simon B) #8

I hope I’m not jumping the gun with this but I think the end decision we came to was that the initial card will have your name on it, but there will be the option of having an replacement that doesn’t.

Don’t take that as gospel, I might have missed a conversation on that regard (in which case, I’m sure one of my lovely colleagues will correct me in due course).


#9

Cool. Great news to hear the cards may have our name on. Not been able to use it for car hire or hotel deposits without the name on.


#10

Also forgot to put in the OP, will cards have printed sort codes/account numbers? Though I would think that’s less important as a name.

I know that you can use a debit card as proof of ID for Royal Mail.


(Danny) #11

To be honest having the our names on the card should in no way slow the delivery times down, if MetroBank can print you a new card in 5-10 minutes so can Monzo.

Not sure what they use (Thought it was HP) but anyway this is close enough.

https://www.datacard.com/bank-card-printers/ce870-instant-issuance-system


(Alex Sherwood) #12

Here’s the difference between Monzo’s office & a Metro Bank branch though :grimacing:

Messages are in reverse order - read from the bottom :arrow_heading_up:

If you’re interested in reading more about how these cards are produced & authentication technology that’s used in cards, it’s explained in painstaking detail (although Daniel would probably consider it light reading) here.


Expedited delivery for debit cards
(Danny) #13

Well that’s that idea out the window then :joy:


(Rika Raybould) #14

It will be interesting to see if Monzo decide to tackle this in maybe 5 years time. Build out an operations centre outside of London for handling anything that requires this level of physical security.

Perhaps not though, it sounds like Monzo’s direction is to allow others to handle physical security requirements wherever possible while they focus on software and services security. :thinking:


#15

If they do go that route, I volunteer to work there :slight_smile:


(Alex Sherwood) #16

Yes it will…

I would hope that mobile wallets will have pretty good adoption by then. So with Monzo able to provide the virtual cards almost instantly, I expect the urgency to create new cards quickly won’t be the main driver.

Having said that, in 5 years the personalisation machines might be good enough to create a custom card for every user…so who knows :slight_smile:


(Josh Bray) #17

As someone who has seen how quickly a card can be printed. (got a personalised one with a blue horse :joy:) it’s an amazing piece of kit and should be made more accessible. But in the meantime it will be quite likely that monzo will use a third party to print the cards. But it doesn’t mean that it will be much slower. There’s a lot you can do to speed things up and i feel like they will try.


(Naji Esiri) #18

I can confirm debit cards will have names on them, although we will keep a stock of ‘nameless’ cards which we’ll reserve for people who require super fast deliveries :rocket:

Moving from the pre-paid scheme will be a great opportunity for us to iron out a lot of acceptance issues, it would be a shame if these were replaced with similar issues down relating to nameless cards ( merchants like car hire companies for example don’t accept cards without a name)

Also, we want them to look and feel like ‘proper’ bank cards, which i think a lot of people will expect!


Asian name formats
Name on card?
The Debit Card
What We Know About the Current Accounts & Debit Cards / FAQ :bank: :credit_card: (open Wiki)
Starling Feedback
#19

Thanks for the confirmation @Naji! I think with the name they will look pukka :eyes:! How about sort codes and account numbers?


( surohpotsirhC) #20

Would I be able to request one specifically without a name? Not just because I want speedy delivery.