I have been a Monzo customer from the begining and I find it more and more frustrating trying to get customer help. There is no longer any fast routes to live chat amongst the hordes of useless unrelated articles choosing live chat opton (please advise if there is because I cannot find it)
Calling is not an option either, CS cut me off while walking through the process to get to live chat when we kept getting to endless options even choosing an unrelated question. Totally unprofessional.
It’s not live chat. Follow the help articles and they may solve your query, if they don’t, then speak to support. This way stops people just saying “help”
Or try this
Having managed a similar support setup, it would be good if you could give a reason why an article doesn’t answer your query, so that the responses could be collated and amendments made to the articles. This worked quite well for us.
Thank you
So FD, Starling or Chase I guess?
I lost my card and just recived my new one gone to the cash point and there is nothing in there can you tell me what has gpne in and out please as thwy should be money in it and a payment for 461.82 on the 31st of October
Also can you verify my app please
Hi and welcome 
We’re just customers here, you need to speak to Monzo in chat or help@monzo.com
You need to use the help section in the app to resolve this.
Hey there 
Really sorry, but we wouldn’t be able to view your account through our Community.
Please call us on 0800 802 1281 and our team will get to the bottom of what’s happened here 
I have teied carnt get threw i need to get on the app
Why can’t you use the app?
You can check your balance and recent transactions here
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.