I have been a Monzo customer from the begining and I find it more and more frustrating trying to get customer help. There is no longer any fast routes to live chat amongst the hordes of useless unrelated articles choosing live chat opton (please advise if there is because I cannot find it)
Calling is not an option either, CS cut me off while walking through the process to get to live chat when we kept getting to endless options even choosing an unrelated question. Totally unprofessional.
Click here to chat to Monzo support.
Make sure you click that link from your phone. Worth noting Monzo donāt offer a live chat service anymore. Itās more like the traditional messaging service you get with legacy banks now. You leave a message and theyāll reply eventually. Usually within 24 hours.
Itās not live chat. Follow the help articles and they may solve your query, if they donāt, then speak to support. This way stops people just saying āhelpā
Or try this
Iām probably being really pedantic, but is Monzo Live chat for emergencies still available?
It isnāt live, they just get back to you faster. Within the hour rather than within the next day, I believe.
Having managed a similar support setup, it would be good if you could give a reason why an article doesnāt answer your query, so that the responses could be collated and amendments made to the articles. This worked quite well for us.
Thank you
ORā¦ switch to a bank that actually has the resources to be able to provide good customer service, including the ability to interact with a human, and in a timely manner, if that is the preference of the customer.
This stripped-down, penurious style of banking would be fine, if it were the norm and better options were unavailable. That isnāt the case, there are many good options out there.
If Monzo are unable to turn a profit AND provide good customer service, thatās their problem, and simply demonstrates that their business model doesnāt work. End of.
Hiding the contact options is unforgivable.
Just my opinion, of courseā¦ 
The reason I moved to Starlingā¦ I miss the payday early though, but when you do need help, at least it is quick (within 5 minutes, most of the time)
I was planning on moving back to starling as they had better support when I was originally with them. App just felt a bit more adult as well. Unfortunately they wonāt have me back yet. 
Anyway Monzo is getting switched to FD as I wanna try for a other switch incentive.
Thatās an indefinite ever now 
Probably
So FD, Starling or Chase I guess?
I would go for FD personally. I use HSBC as my main bank at present and I find them to be exceptionally good. Although, I am a Premier customer, so Iāve no idea how good their mainstream customer services are. Iāve heard good things about FDā¦
Starling are decent enough, I have a business account with them. No issues so far.
Chase - I still find them a little half-baked. They still donāt even support CHAPS.
I only recommend Monzo to people who specifically require help with budgeting. Monzo canāt be beaten for that. If you donāt need those features, there are far better options.
Anyway, I hope the op has now resolved their issue.
I lost my card and just recived my new one gone to the cash point and there is nothing in there can you tell me what has gpne in and out please as thwy should be money in it and a payment for 461.82 on the 31st of October
Also can you verify my app please
Hi and welcome
Weāre just customers here, you need to speak to Monzo in chat or help@monzo.com
You need to use the help section in the app to resolve this.
Hey there 
Really sorry, but we wouldnāt be able to view your account through our Community.
Please call us on 0800 802 1281 and our team will get to the bottom of whatās happened here 
I have teied carnt get threw i need to get on the app