I have been a Monzo customer from the begining and I find it more and more frustrating trying to get customer help. There is no longer any fast routes to live chat amongst the hordes of useless unrelated articles choosing live chat opton (please advise if there is because I cannot find it)
Calling is not an option either, CS cut me off while walking through the process to get to live chat when we kept getting to endless options even choosing an unrelated question. Totally unprofessional.
Click here to chat to Monzo support.
Make sure you click that link from your phone. Worth noting Monzo don’t offer a live chat service anymore. It’s more like the traditional messaging service you get with legacy banks now. You leave a message and they’ll reply eventually. Usually within 24 hours.
It’s not live chat. Follow the help articles and they may solve your query, if they don’t, then speak to support. This way stops people just saying “help”
Or try this
I’m probably being really pedantic, but is Monzo Live chat for emergencies still available?
It isn’t live, they just get back to you faster. Within the hour rather than within the next day, I believe.
Having managed a similar support setup, it would be good if you could give a reason why an article doesn’t answer your query, so that the responses could be collated and amendments made to the articles. This worked quite well for us.
Thank you
OR… switch to a bank that actually has the resources to be able to provide good customer service, including the ability to interact with a human, and in a timely manner, if that is the preference of the customer.
This stripped-down, penurious style of banking would be fine, if it were the norm and better options were unavailable. That isn’t the case, there are many good options out there.
If Monzo are unable to turn a profit AND provide good customer service, that’s their problem, and simply demonstrates that their business model doesn’t work. End of.
Hiding the contact options is unforgivable.
Just my opinion, of course… 
The reason I moved to Starling… I miss the payday early though, but when you do need help, at least it is quick (within 5 minutes, most of the time)
I was planning on moving back to starling as they had better support when I was originally with them. App just felt a bit more adult as well. Unfortunately they won’t have me back yet. 
Anyway Monzo is getting switched to FD as I wanna try for a other switch incentive.
That’s an indefinite ever now 
Probably
So FD, Starling or Chase I guess?
I would go for FD personally. I use HSBC as my main bank at present and I find them to be exceptionally good. Although, I am a Premier customer, so I’ve no idea how good their mainstream customer services are. I’ve heard good things about FD…
Starling are decent enough, I have a business account with them. No issues so far.
Chase - I still find them a little half-baked. They still don’t even support CHAPS.
I only recommend Monzo to people who specifically require help with budgeting. Monzo can’t be beaten for that. If you don’t need those features, there are far better options.
Anyway, I hope the op has now resolved their issue.