In a recent post I noticed the following:
I wasn’t aware Monzo’s official support channel is suggesting, or sending, users to a community forum for help.
I guess it makes sense with a lot of recent posts. I wonder if it’s a new thing they’re doing?
Not going to lie, it does feel a bit wrong. They’re basically using us as free customer service advisors at this point 
(slightly tongue-in-cheek, slightly serious)