I do not have the option to speak with customer services via the promised live chat function within my app.
My problem cannot be solved by any of the FAQs
Can someone please help? I need to chat to customer services.
This is very poor of monzo to hide the chat function if this is what they have done. As a new customer it’s obvious I may need help. I’m tempted to just close my account and give my money to Starling tbh
I think this is a well made point. Disputing transactions for example are best done from within the transaction screen and not by live chat. The help articles are also useful. I’m just not sure people bother to use them or know that they are there.
Yes I am trying to talk to someone and I’m not a troll, just having a bad day so wind your neck in. You’re right that comment was uncalled for. I’m just getting frustrated as I need to talk to someone asap. I found the live chat after extensively searching for the information I needed but nobody is answering me.