So my Monzo account has been frozen for the past few weeks without reason.
I have tried contacting Monzo by phone but every time I call them I’m greeted with “Your Monzo account is currently frozen, we will call you within 2 hours”.
I never recieved a call from them and I’ve sent numerous emails about this issue and they advised that they can’t give me an update and cannot provide any further information.
I am slightly concerned as a refunded amount of £326.92 was issued to my Monzo card in error from a cancelled holiday.
It looks as if the refund hasn’t bounced back so I can only assume that Monzo hasn’t rejected the payment?
If anyone could give me some advice it would be much appreciated.