Sounds like you should have download them before you closed your account.
Er, that’s not possible, if you want to ensure you have all transactions, including the closing balance. Chicken-and-egg.
Is it not expected that you’d need to verify yourself if you close your account and are trying to get information about it?
Yes, and I do that in the normal way with the app. It works before closing the account, and it seems to still work afterwards, so why all the faff with photos and stuff? Note that it only needs to continue accepting that authorisation for the final step or until that final step is done, or perhaps some deadline expires.
The same happened to me with Santander.
Indeed, as I mentioned, all the banks I’ve tried also get this badly wrong. Sometimes they only allow you to download one statement at a time, which is extremely painful; or sometimes they insist on sending them via the post, which results in a massive ‘mail drop’, and subsequent exercise in sorting. None of the experiences make me want to return.
Monzo at least allowed a single download for all transactions as a single statement - not individual ‘statements’ as such, but good enough, I suppose. I just want to see that final one with ‘account closed’ on it, so I can be sure.
3 Likes
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
167
TSB were very good, they sent me a final statement in the post.
Might as well kick this conversation up again since it’s UBER important to me.
Has there been any further conversation about a Web based app for our personal accounts? I’m here in the US and I understand we’re only in Beta, but just curious what the status was. I can’t migrate to Monzo until this happens.
I’m voting for this as well. It’s the one feature I want most that Monzo doesn’t have today (including things like mobile check deposit). An app is great if I’m out and about, but I much prefer using a web UI on my laptop.
I was repeatedly told that it isn’t going to happen.
If they do make it happen on desktop, I do hope they don’t be a-holes like the developers of Slack and prevent its use on mobile - some phones (yes, Android ones) can’t run the app.
No, it was on the ‘chat’ feature of the native app, in response to me informing them this was a deal breaker for me, and if they could clarify it for me.
Sometimes, it’s just easier to Get Things Done on desktop. Doubly so if you manage your own finances and like to keep records independent of a service, no matter how long their own archives go back. Also, my primary form of banking is still full fat online banking as you can see more info more quickly. Monzo’s app is superb but I feel like I’m squinting through a hole in a piece of cardboard versus the more expansive layouts afforded by desktop.
Mobile access has its place for on-the-go convenience, as does desktop for breadth of features and more comprehensive layout and (potentially) access to stats, historical and so on. Significantly, full-fat desktop access can offer significant pluses in terms of broader accessibility for people with visual or motor impairment. There’s no reason that demographic should be deprioritised simply because Monzo is an app-first banking experience.
I think a web app version would be a game changer.
I’ve just signed up for Monzo Plus and while the budgeting tools are great, I really want to view them on my dekstop / laptop so I can work quickly between spreadsheets.
Not if you want to categorise or add notes to transactions. I’ve done this on the web with my business account, and it is excellent – so much quicker than on the phone when dealing with multiple transactions.
A full web interface to my accounts is long overdue. I don’t spend my entire life staring at a 5" display thumbing a tiny keyboard, and it’s far quicker to perform some life admin on a proper computer. Plus there’s all the accessibility advantages I mentioned in my reply last year. I’m disappointed that this still seems to be deprioritised.
Indeed, I already use Starling for business purposes and used my personal Starling when working abroad last year extensively, because the current FX and withdrawal restrictions make Monzo less suitable for overseas use.
I feel sad that some key aspects of the universal service are seemingly being deprioritised. I’ve been an early supporter from the Mondo days, but I’m surprised how some of what I’d consider basic features still don’t feel well implemented or even considered compared to more recent market entrants.
My Monzo use is increasingly infrequent, I’m tending to use it for a few small bills and as a lunch money card. That’s a great shame. It’s still not mature enough for me to switch to become my main CA, and the paid tier benefits simply don’t stack up when compared to something like Nationwide FlexPlus which I ended up opening ~18 months ago.
Monzo are beginning to lag hard in some areas. I hope they can at least begin to address some basic functions like moving closer to parity on a web offering as a start instead of fiddling with extra features on Pots.
In your view that’s more important, but the world is moving mobile. As I said the last time you posted about this, Virgin have shut their online portal, so now it’s app only. That’s where the future is. Not having what was a key feature 10 years ago isn’t really lagging.
I’d much rather they did extras from pots etc than a web interface. So do many people nowadays.
Never say never but I’d imagine it’s very low on the priority list.
