Over the past two weeks, I’ve experienced 4 refunds of delayed transactions, 3 of which were this morning. According to Sarah from the support team (I would tag her in but too many Sarah’s to know which one), it happens when the merchant’s terminal times out which causes the authorisation of the transaction to reverse, which shows as a refund. Then the merchant later presents the transaction as offline. I have responded in chat 4 days ago, but it hasn’t been seen yet according to Intercom chat
I now have approximately £45 extra to spend that I know doesn’t actually belong to me and will be deducted in a few days. Until then I have to remember not to spend it.
I’m wondering what other banks are doing differently as I’ve never experienced it until two weeks ago.