I just tapped on a payment I made yesterday at Boots and have the ‘Something Wrong? Question this Payment’ button, taking me to a page with three sections - ‘I don’t recognise this transaction’ allowing me to report fraud, ‘Expecting a refund?’ asking me to wait 8 days, and then ‘Question this payment’ which allowss me to message Monzo about it. Do you have different?
It may be different for payments that are no longer pending.
Yeah I haven’t been able to do this in ages. Think I get a big red error cross on the screen. I get duplicate Tesco transactions every couple of months, but always have to fall back to chat now (I didn’t before).
My team is going to be taking over the self-serve authorisation reversal system in the near future and I plan to roll it into the disputes system.
There are a couple of reasons you might not be able to reverse a payment yourself that all come down to the risk balance, though it is expected that you just won’t see the option, rather than see it but it errors.
I haven’t been able to self reverse for about 18mths/2 years on any transaction. And I don’t think any of my reversals were then presented, so I’m not sure why I seem to be blocked.
But some work on this would be fantastic. It’s mainly for things like the annoying £1 Amazon/Uber test transactions.