This was always my selling point to people. Quick simple effective help.
Now it feels that monzo just think I should f myself.
I hope you never have a issue as if you do and it’s serious. Panic. As they won’t help you
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You’re being very melodramatic 
It has already been addressed that it’s a temporary issue that is being resolved. If you’ve missed the post have a search and you can then be rest assured that it’s nothing personal against you 
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Didn’t this temporary issue start a year or two ago and never quite got resolved?
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I believe that was a different issue.
My comment was directed more at the fact that Monzo don’t hate him and there is no hidden message in there that he should go “f himself”.
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This isn’t the temporary issue. It’s something different.
Sorry I don’t understand. What’s the something different?
Further update. My query was resolved last night. Tuesday to Saturday. 
The complaints team are now looking into the experience I’ve had, and I await the reply, if only to see how frank they are going to be or whether they are going to dress it in word shaped air.
Here’s hoping there is fast and significant movement on this as other banks are able to offer the reassurance of being there as another poster said. Right now I really feel I cant trust Monzo if I need urgent support.
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I had my complaint resolved. Tbh was just long winded version of what the support lot said. So in essence a fob off. And they agreed service was bad. And chucked £30 at me.
The lesson I learned here is if some money goes missing from my account they don’t really care. Luckily wasn’t an obscene amount. But enough to say monzo I’m out. I can’t trust them as a main back in case of emergency
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Despite all that’s been said by Simon and Beth I don’t have any faith it will be resolved. We’ve been here before and it’s never gotten much better and always goes back to bring worse in the end. The move away from intercom to their own home system as it have better integration seems to be a fallacy.
Got told the wait was 4 hours, 8 hours later my simple as fuck query is now escalating to a specialist
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You say you’re out, but it looks like you’re a fellow investor. What about those funds?
I have no faith either. Like you said been here before. I don’t see it getting better. Just worse as more people join and the quality dips
At least you got that. I had a new one to my initial. 12 hours later my 4 hours is still counting.
Tbh it’s a single share. Not worth the worry.
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Lucky you. 
You don’t have to have an account to remain an investor. The two are entirely separate.
So my complaint was closed. Admission of screw up, move on. No less than I was expecting, but no more either. Hopefully things will be smoother moving forward. Who knows?
Using Slack isn’t a negative. A lot of very large companies use Slack as a control centre through bots/automations. The goal is often to keep the number of systems a person needs to use/understand to a minimum.
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It seems to be universal. I’m waiting 11 hours & counting…it’s unacceptable.
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The main issue is Monzo are reliant on a third party not to screw up even if they provide SLA 99.99%, the same reason why they didn’t want Intercom involved.
I would say nowhere it the same category as Starling, Revolut etc being reliant on GPS 
Intercom is also very expensive when you have a huge number of customers vs the dev time to build your own system.
Also having terrible experiences with chat.
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